Refund policy
RETURN & REFUND POLICY
Last Updated: [DATE]
Thank you for shopping with [STORE NAME]. We want you to be happy with your purchase. If you're not completely satisfied, we're here to help.
RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return:
• Item must be unused and in its original condition.
• Item must be returned in its original packaging.
• Proof of purchase (order number or receipt) is required.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Gift cards
• Final sale or clearance items
• Personalized or custom products
• Digital products or downloadable content
• Opened health, beauty, or personal care items
HOW TO START A RETURN
To request a return, please contact us at:
Email: [SUPPORT EMAIL]
Include your order number and reason for the return. We will provide return instructions.
RETURN SHIPPING
• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
• Original shipping charges are non-refundable.
REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
• Refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear in your account.
EXCHANGES
We only replace items if they are defective, damaged, or if the wrong item was sent.
DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue.
ORDER CANCELLATIONS
Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
CONTACT US
If you have any questions about our Return & Refund Policy, please contact us:
Email: [SUPPORT EMAIL]
Store Name: [STORE NAME]
Website: [STORE WEBSITE]